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Returns & Refunds Policy Returns & Refunds Policy
Returns & Refunds Policy
Last Updated: January 2025
At Shop Nicks TT, we strive to ensure you are satisfied with every purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for items purchased from shopnickstt.com.
1. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Item must be unused and in its original packaging
- All tags, manuals, chargers, and accessories must be included
- Proof of purchase (order confirmation or receipt) is required
- Return request must be made within 7 days of delivery
Items returned with missing parts, damage, or signs of use may be rejected or subject to a partial refund.
2. Non-Returnable Items
The following items cannot be returned:
- Assembled bicycles or ride-ons that have been used
- Items damaged due to misuse, improper assembly, or accidents
- Clearance or final sale items
- Opened electronic or battery-operated items
- Items without original packaging
3. Exchanges
Exchanges are available for defective or damaged products only. To request an exchange:
- Contact us within 48 hours of receiving the item
- Provide clear photos/videos of the issue
- Keep all original packaging and accessories
Once reviewed, we will arrange a replacement or provide the next steps.
4. Refund Process
Refunds are processed once the returned item is inspected and approved. Refunds will be issued using the original payment method.
- Inspection may take 2–5 business days after we receive the item
- Refund processing time depends on your bank or payment provider
If the item does not meet return conditions, it will be returned to you without a refund.
5. Return Shipping Costs
Return shipping costs depend on the reason:
- Defective / Incorrect item received: Shop Nicks TT covers the return cost
- Change of mind / Wrong size or model chosen: Customer pays return shipping
6. Damaged or Defective Items
If your item arrives damaged or not functioning, please contact us within 48 hours. Provide clear photos or videos showing the issue to help us assess the situation quickly.
Do not discard the packaging, accessories, or box until the issue is resolved.
7. Warranty Claims
Some products come with manufacturer warranty. Warranty does not cover:
- Normal wear & tear
- Water damage
- Damage caused by misuse or accidents
- Improper assembly or maintenance
Proof of purchase is required for all warranty claims.
8. How to Start a Return or Exchange
To begin the return process, please contact us with the following:
- Full Name
- Order Number
- Product Name
- Reason for return
- Photos/videos if item is defective
9. Contact Information
If you have questions about returns, exchanges, or refunds, contact us:
Nick’s International Exclusive
📍 Chaguanas, Trinidad & Tobago
📧 support@shopnickstt.com
🌐 shopnickstt.com
Returns & Refunds Policy
Last Updated: January 2025
At Shop Nicks TT, we strive to ensure you are satisfied with every purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for items purchased from shopnickstt.com.
1. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Item must be unused and in its original packaging
- All tags, manuals, chargers, and accessories must be included
- Proof of purchase (order confirmation or receipt) is required
- Return request must be made within 7 days of delivery
Items returned with missing parts, damage, or signs of use may be rejected or subject to a partial refund.
2. Non-Returnable Items
The following items cannot be returned:
- Assembled bicycles or ride-ons that have been used
- Items damaged due to misuse, improper assembly, or accidents
- Clearance or final sale items
- Opened electronic or battery-operated items
- Items without original packaging
3. Exchanges
Exchanges are available for defective or damaged products only. To request an exchange:
- Contact us within 48 hours of receiving the item
- Provide clear photos/videos of the issue
- Keep all original packaging and accessories
Once reviewed, we will arrange a replacement or provide the next steps.
4. Refund Process
Refunds are processed once the returned item is inspected and approved. Refunds will be issued using the original payment method.
- Inspection may take 2–5 business days after we receive the item
- Refund processing time depends on your bank or payment provider
If the item does not meet return conditions, it will be returned to you without a refund.
5. Return Shipping Costs
Return shipping costs depend on the reason:
- Defective / Incorrect item received: Shop Nicks TT covers the return cost
- Change of mind / Wrong size or model chosen: Customer pays return shipping
6. Damaged or Defective Items
If your item arrives damaged or not functioning, please contact us within 48 hours. Provide clear photos or videos showing the issue to help us assess the situation quickly.
Do not discard the packaging, accessories, or box until the issue is resolved.
7. Warranty Claims
Some products come with manufacturer warranty. Warranty does not cover:
- Normal wear & tear
- Water damage
- Damage caused by misuse or accidents
- Improper assembly or maintenance
Proof of purchase is required for all warranty claims.
8. How to Start a Return or Exchange
To begin the return process, please contact us with the following:
- Full Name
- Order Number
- Product Name
- Reason for return
- Photos/videos if item is defective
9. Contact Information
If you have questions about returns, exchanges, or refunds, contact us:
Nick’s International Exclusive
📍 Chaguanas, Trinidad & Tobago
📧 support@shopnickstt.com
🌐 shopnickstt.com
