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FAQ FAQ
Frequently Asked Questions
1. Where are your stores located?
You can visit us at our two locations in Trinidad & Tobago:
Port of Spain:
24 Charlotte Street, Port of Spain
San Juan:
Sookia Trace West, Aranguez Main Road, San Juan
2. What are your opening hours?
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
3. Do you offer delivery in Trinidad & Tobago?
Yes! We offer convenient doorstep delivery across Trinidad & Tobago. Delivery fees and timeframes will be shown at checkout based on your area.
4. Can I pick up my order in-store?
Yes! You can select **in-store pickup** during checkout. Once your order is ready, you will be notified to collect it from your chosen branch.
5. What payment methods do you accept?
We accept:
- Major debit & credit cards
- Online card payments (via checkout)
- Cash or card in-store
6. What is your return or exchange policy?
We offer exchanges on eligible items in unworn condition with tags attached. For hygienic reasons, certain items may not be eligible for return or exchange. Please contact us for assistance before visiting a branch.
7. How do I track my order?
Once your order is shipped or ready for pickup, you’ll receive an email or WhatsApp notification with tracking details or pickup updates.
8. How can I contact customer support?
You can reach us at:
Phone: (868) 335-8402
Email: info@shopnickstt.com
You can also message us on Facebook or Instagram.
Frequently Asked Questions
1. Where are your stores located?
You can visit us at our two locations in Trinidad & Tobago:
Port of Spain:
24 Charlotte Street, Port of Spain
San Juan:
Sookia Trace West, Aranguez Main Road, San Juan
2. What are your opening hours?
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
3. Do you offer delivery in Trinidad & Tobago?
Yes! We offer convenient doorstep delivery across Trinidad & Tobago. Delivery fees and timeframes will be shown at checkout based on your area.
4. Can I pick up my order in-store?
Yes! You can select **in-store pickup** during checkout. Once your order is ready, you will be notified to collect it from your chosen branch.
5. What payment methods do you accept?
We accept:
- Major debit & credit cards
- Online card payments (via checkout)
- Cash or card in-store
6. What is your return or exchange policy?
We offer exchanges on eligible items in unworn condition with tags attached. For hygienic reasons, certain items may not be eligible for return or exchange. Please contact us for assistance before visiting a branch.
7. How do I track my order?
Once your order is shipped or ready for pickup, you’ll receive an email or WhatsApp notification with tracking details or pickup updates.
8. How can I contact customer support?
You can reach us at:
Phone: (868) 335-8402
Email: info@shopnickstt.com
You can also message us on Facebook or Instagram.
